PresRide values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the website, our mobile applications for iOS and Android (the “App”), and our services (together, the “Services”), you are accepting the practices described in this privacy policy. Use of the website, App and Services is also subject to our Terms and Conditions.

This privacy policy may change from time to time. Your continued use of the website, App and Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable federal and international laws and regulations and specifically with the New York Privacy Act (“NYPA”).

1. Data Controller / General Information

The personal data of the users that are collected and processed through the website and App:

https://presride.com

will be under the responsibility and in charge of:

PresRide® – DBA of LVC Luxury Transportation Service Corp
hi@presride.com
+1 (917) 300 9442
185 Great Neck Rd. Suite 4W
Great Neck, NY. 11021

(Hereinafter referred to as “PresRide”, “we”, “us” or “our”).

2. Scope of this Policy (Website and Mobile Applications)

This Privacy Policy applies to:

• Our public website at https://presride.com

• Our customer-facing mobile applications for iOS and Android (the “App”), including any passenger app powered by Moovs under white-label integration

• Any other online interfaces where this policy is linked or referenced

By creating an account, booking a ride, or using tracking and notification features through the website or App, you acknowledge that your information will be processed as described in this Privacy Policy.

3. Types of Information We Collect

3.1. Information You Give Us

You provide information when you search, read and view content on our website, register as a user, schedule our services (luxury chauffeur transportation), use the App, provide information through our Services and/or communicate with us through our contact forms or support channels. As a result, you might provide us with:

• Name

• Email address

• Phone number

• Billing address and/or ride-related addresses (pickup and drop-off locations)

• Flight or itinerary details (if you choose to provide them for your booking)

• Profile information in the App (such as account identifiers and preferences)

• Any additional information relating to you provided directly or indirectly (e.g., via messages, special instructions or notes)

PresRide will not collect personally identifiable information unless you provide it.

3.2 Information Collected Automatically

By accessing and using the website or App, you automatically provide us with:

• Device and usage information

• IP address

• Browser and device characteristics

• Operating system

• Referring URLs and pages visited

• Access times and session duration

• General location information (based on IP or device settings)

• What parts of the website or App you use and how often

If you access the Services via a mobile phone or tablet, we may also collect:

• Mobile device ID

• Device model and manufacturer

• Operating system and version

• Mobile network information

• App version and performance data

This information is collected mainly for security, analytics, service improvement and troubleshooting.

3.3 Location Data (App and Service Functionality)

To provide luxury ground transportation, we may collect precise or approximate location data from your device (such as via GPS, Bluetooth, Wi-Fi or cell towers) when:

• You search for, request or schedule a ride

• You allow the App to access your device location (foreground and, where necessary for trip continuity, background)

• You track a driver arriving to your pickup location or monitor an ongoing trip

Location data is used to:

• Assign the nearest available driver

• Calculate routes, estimated times of arrival and fares

• Enhance safety, fraud detection and trip verification

• Provide receipts and trip history (including pickup/drop-off locations)

You may disable location permissions in your device settings; however, if you do so, certain core features of the Services (such as assigning a driver or tracking a ride) may not function properly or may become unavailable.

3.4 Payment Information – Moovs and Stripe

Payments for our Services are processed through our white-label booking and payments infrastructure provided by Moovs (Moovs Technologies, Inc.) and its integrated payment processor Stripe. moovsapp.com+1

When you enter your payment details (such as credit or debit card information) on the website or App:

• Card data is transmitted via encrypted connection directly to Moovs/Stripe.

• PresRide does not store or have direct access to your full credit card number or CVV. Similar to other Moovs-powered operators, Moovs is responsible for payment encryption and PCI compliance. GoVetted

• Moovs/Stripe may store your card details in a tokenized and encrypted form to:

  • Process your initial booking payment, and

  • Enable additional authorized charges related to that booking (e.g., extra waiting time, additional stops, tolls, parking, cleaning fees, gratuity or other charges expressly permitted in our Terms and Conditions).

We may be able to view limited card data (such as card brand and last four digits) for identification and support purposes, but not the full card number or CVV.

Payment information is processed and stored in accordance with:

• Moovs’ security and privacy practices, and

• Stripe’s Privacy Policy: https://stripe.com/gb/privacy

PresRide reserves the right to engage additional or alternative PCI-compliant payment providers in the future. Any such providers will process your data solely to complete payments and manage booking-related transactions.

3.5 Analytics and Tracking Technologies

Google Analytics
We use Google Analytics to collect usage data such as IP addresses, identifiers, referring URLs, and usage history through cookies and similar technologies. Data may be processed and stored on servers in the U.S. and used to analyze usage patterns and improve our Services.
Google Privacy Policy: https://policies.google.com/privacy

Facebook Pixel and Similar Tools
We use the Facebook Pixel and related tools to collect non-identifying information for:

• Usage statistics

• Interaction tracking with our website and/or campaigns

• Personalization of services and marketing

• Optimization of advertising campaigns

Data collected through these tools is handled according to Facebook’s Privacy Policy:
https://www.facebook.com/privacy/explanation

3.6 Social Media

Our website and App may include links and functions related to social networks (Facebook, Instagram, etc.) where you may share information or access our profiles. Your use of social media features is subject to the privacy policies of each platform. We recommend reviewing:

• Facebook: https://www.facebook.com/privacy/explanation

• Instagram: https://instagram.com/about/legal/privacy/

4. Data Retention

Personal data will be retained as long as necessary to:

• Provide the Services (including trip history and receipts),

• Maintain your user account, or

• Comply with legal, tax, accounting or regulatory obligations.

We may retain certain data even after account closure where required by law, for fraud prevention, dispute resolution, enforcement of our agreements, or legitimate business interests (for example, records of transactions and trips). Once the applicable retention period expires, personal data will be deleted or irreversibly anonymized.

5. Use of Information

We use collected information to:

• Identify users in our systems

• Register and manage user accounts (website and App)

• Enable a certified luxury vehicle driver, licensed under TLC, to provide the requested transportation service

• Process and manage bookings and trips

• Send invoices and process payments (including additional authorized charges related to a trip)

• Improve our Services, website, App performance and overall operations

• Understand and enhance user experience

• Respond to inquiries, support requests and complaints

• Send confirmations, updates, receipts, technical notices, security alerts and administrative messages

• Communicate promotions, offers and service news related to PresRide

• Conduct internal analysis, reporting and forecasting

• Detect, investigate and help prevent fraud, abuse, security incidents or other unauthorized activity

• Comply with applicable laws, regulations and legal processes

6. Legal Bases for Processing (Where Applicable)

Depending on your jurisdiction, we may process your personal data under one or more of the following legal bases:

• Performance of a contract (e.g., to provide booked rides and related services)

• Compliance with legal obligations

• Legitimate interests (e.g., improving services, ensuring security, preventing fraud)

• Your consent (e.g., for certain marketing communications, analytics or optional features in the App)

Where we rely on consent, you may withdraw it at any time as described below, without affecting the lawfulness of processing based on consent before its withdrawal.

7. Consent

By registering on the site or App, scheduling services, or contacting us, you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time by contacting us through the contact information provided in this policy or by using the tools available in your account or device settings (for example, to disable location services or marketing communications). Please note that withdrawing consent for essential data (such as location for trip assignment) may limit or prevent your use of certain features of the Services.

8. Sharing of Information

PresRide does not sell or rent user information. We share data only in the following cases:

8.1 Service Providers

We share information with trusted third parties who perform services on our behalf, including:

• Moovs (booking and payment infrastructure, passenger app platform)

• Payment processors (such as Stripe)

• Hosting and cloud service providers

• Analytics providers (e.g., Google Analytics)

• Advertising and marketing providers (e.g., Meta/Facebook, email services)

• Customer support and communication platforms

These service providers may access personal information solely to perform their functions and are contractually obligated to protect your data and not use it for other purposes.

8.2 Drivers and Operational Staff

We may share relevant trip information with drivers and operational staff as necessary to:

• Pick you up and drop you off

• Contact you regarding your ride (if needed)

• Provide safe and efficient transportation

Such information may include your name, pickup and drop-off addresses, contact phone number and trip notes where needed.

8.3 Business Transfers

In the event that PresRide is involved in a merger, acquisition, asset sale, corporate reorganization or similar transaction, your information may be transferred as part of that transaction, subject to this Privacy Policy or a substantially similar policy that provides at least the same level of protection.

8.4 Legal Compliance and Protection

We may disclose information when we believe disclosure is appropriate to:

• Comply with applicable laws, regulations, legal processes or governmental requests

• Enforce or apply our Terms and Conditions or other agreements

• Protect the rights, property or safety of PresRide, our users, drivers or others

8.5 With Your Consent

Other than as set out above, you will receive notice when personally identifiable information about you might be shared with third parties, and you will have the opportunity to choose not to share such information.

8.6 Aggregated or Anonymous Data

We may use and share aggregated or anonymized information (which does not identify you personally) for analytics, research, service improvement, or other business purposes.

9. Protecting Your Information

We use technical and organizational measures to protect your personal data, including:

• Secure Sockets Layer (SSL) or equivalent encryption during data transmission

• Encryption and tokenization of payment data handled by Moovs/Stripe

• Access controls limiting personal data access to authorized personnel with a legitimate business need

• Industry-standard security practices for our systems and infrastructure

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security and you use the Services at your own risk.

10. User Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access and Portability: Request a copy of the personal data we hold about you.

• Rectify: Request correction of inaccurate or incomplete data.

• Restrict or Object: Request restriction of processing or object to certain processing based on legitimate interests.

• Delete: Request deletion of your personal data when it is no longer necessary or when processing is based on consent you withdraw.

• Be Informed: Request information about how and why your data is processed and with whom it is shared.

• Revoke Consent: Withdraw consent where processing is based on your consent.

• Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise these rights, you may contact us using the information in the “Contact Information” section below. We may need to verify your identity before responding to your request.

11. Children’s Privacy

PresRide complies with the NYPA for minors and does not knowingly collect personal data from children under the age of 13. Our website, App and Services are intended for persons over the age of 13.

If you become aware that a child under 13 has provided us with personal information without appropriate authorization, please contact us. If we learn that we have collected personal information from a child under 13 without proper authorization, we will take steps to delete such information promptly.

12. Third-Party Websites and Services

This Privacy Policy applies only to PresRide and the Services we control. If you disclose information to third parties, such as:

• Other websites or apps linked from our website or App

• Social networks or messaging platforms

• Third-party services you access independently

their own privacy policies will govern their use and disclosure of your information. PresRide is not responsible for the privacy or security practices of such third parties. We encourage you to review the privacy policies of any third-party websites or services before providing personal information.

13. International Data Transfers

PresRide operates from the United States. By using the website, App and Services, you understand that your information may be transferred to, stored in and processed in the United States and other countries, which may have different data protection laws than those in your country of residence. Where required, we will implement appropriate safeguards to protect your personal data in connection with such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services or legal requirements. When we do, we will revise the “Last Updated” date (if used) and, where appropriate, notify you by email, in-App notice or by posting a notice on our website. Your continued use of the Services after any changes are made constitutes your acceptance of the revised Privacy Policy.

15. Contact Information

If you have questions or concerns regarding this Privacy Policy, the handling and security of your data, or if you wish to exercise your privacy rights, please contact us:

PresRide® – DBA of LVC Luxury Transportation Service Corp
hi@presride.com
+1 (917) 300 9442
185 Great Neck Rd. Suite 4W
Great Neck, NY. 11021